Careers

Job Title: Helpdesk Support Technician

Location: Nottingham, Maryland
Employment Type: Full-Time, M–F, 8 AM to 5 PM
Remote Work: No — onsite presence required daily

Job Summary

We are seeking a reliable, customer-focused Helpdesk Support Technician to join our growing team. This role is responsible for supporting our clients’ desktop environments, software applications, and day‑to‑day IT needs. The ideal candidate is a strong communicator with solid troubleshooting skills and a commitment to delivering exceptional service in a fast-paced managed services environment.

Key Responsibilities

Helpdesk & Desktop Support

• Provide first‑line and second‑line support for client workstations, laptops, and peripherals.
• Respond to helpdesk tickets promptly, accurately diagnose issues, and deliver effective resolutions.
• Assist users with software installation, configuration, and troubleshooting across Windows and common business applications.
• Support end users with account access, password resets, MFA setup, and general system navigation.
• Deliver clear, friendly communication to non‑technical users.

Software & Application Support

• Troubleshoot issues related to line‑of‑business applications, productivity tools, and cloud services.
• Work with vendors as needed to resolve application‑specific problems.
• Assist with software updates, licensing, and deployment tasks.

Systems Monitoring & Maintenance

• Use MSP and RMM tools to monitor client systems for alerts, performance issues, and security concerns.
• Perform routine maintenance tasks such as patching, updates, and health checks.
• Document all work thoroughly in the ticketing system for compliance and reporting.

Microsoft 365 Support

• Provide support for Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user provisioning, permissions, and basic administration tasks.
• Troubleshoot email flow, sync issues, and collaboration features.

Basic Network Support

• Troubleshoot connectivity issues involving Wi‑Fi, wired networks, VPN, and basic network services (DNS, DHCP, TCP/IP).
• Assist with simple network device configurations under guidance from senior technicians.

Client Communication & Service Excellence

• Serve as a trusted, friendly point of contact for clients needing technical assistance.
• Provide timely updates on ticket progress and system health.
• Collaborate with internal teams to ensure SLAs and service expectations are consistently met.

Qualifications

Required

• Experience providing desktop or helpdesk support in a professional environment.
• Familiarity with MSP tools, ticketing systems, or RMM platforms.
• Strong understanding of Windows operating systems and common business applications.
• Basic knowledge of Microsoft 365 administration.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent communication and customer service skills.
• Strong troubleshooting and problem‑solving abilities.
• Reliable transportation for occasional onsite client visits.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred

• Experience working in a Managed Service Provider (MSP) environment.
• Familiarity with backup solutions and cybersecurity tools.
• Knowledge of Windows Server environments.
• Exposure to cybersecurity frameworks such as NIST, CMMC, ISO, HIPAA, or PCI.

Why Join Us?

This role offers the opportunity to work directly with clients and technology that keeps businesses running. You’ll gain hands‑on experience across a wide range of systems while contributing to a team dedicated to delivering exceptional IT and cybersecurity services.

Benefits

• Competitive salary based on experience
• Medical, dental, and vision benefits
• 401(k)
• Paid time off and holidays
• Professional development and certification opportunitie

Job Title: Managed IT Support Apprentice
Location: Nottingham, Maryland
Employment Type: Full-Time, M–F 8 am to 5 pm
Remote Work: No, required to be in the office daily

Job Summary

We are seeking a motivated and eager-to-learn Managed IT Support Apprentice to join our Managed Services team. This apprenticeship is ideal for individuals beginning their IT careers who want hands-on experience in technical support, systems administration, and network operations. You will work closely with senior technicians and engineers to develop strong practical skills in managed IT services, client support, and problem-solving within a professional environment.

The ideal candidate has a genuine interest in technology, strong communication skills, and a desire to learn and grow in the IT industry.

Key Responsibilities

Technical Support & Service Delivery

• Assist in providing onsite and remote IT support to clients and internal staff under supervision.
• Help resolve service tickets by diagnosing technical problems and learning to implement appropriate solutions.
• Support hardware installations, basic troubleshooting, and routine maintenance activities.
• Learn to deliver clear, friendly communication when assisting clients with their IT needs.

Systems Management & Monitoring

• Learn to use Managed Services Provider (MSP) tools and Remote Monitoring and Management (RMM) platforms to monitor client systems.
• Assist with performing regular maintenance, updates, and security checks on client systems.
• Document all work performed in the IT ticketing system for recordkeeping and compliance purposes.

Microsoft 365 Administration

• Support senior staff in administering Microsoft 365 environments (Exchange, Teams, SharePoint, and OneDrive).
• Learn to assist with user account creation, permission management, and configuration support.
• Gain exposure to Microsoft 365 migrations and ongoing system maintenance.

Network & Infrastructure Support

• Help troubleshoot basic networking issues (TCP/IP, DNS, DHCP, connectivity).
• Assist in configuring and supporting network devices such as routers, switches, and firewalls under supervision.

Client Relationship & Communication

• Shadow senior technicians to learn effective client communication and professional service delivery.
• Support internal communication regarding ticket updates, project progress, and system health status.
• Contribute to a collaborative team environment by learning from more experienced engineers and technicians.

Qualifications

• Enthusiasm for technology and IT support.
• Basic knowledge or coursework in computer systems, networking, or IT fundamentals.
• Good problem-solving and analytical skills.
• Strong written and verbal communication abilities.
• Willingness to learn and take direction from senior team members.
• Reliable transportation for onsite and client visits.
• High school diploma or equivalent (some college, technical coursework, or certifications in IT a plus).

Preferred Skills

• Familiarity with Microsoft 365 and Windows operating systems.
• Understanding of basic networking fundamentals (TCP/IP, DNS, DHCP).
• Any prior experience (professional, educational, or self-taught) in IT troubleshooting or customer support.
• Awareness of cybersecurity principles or frameworks is a plus.

Why Join Us?

As a Managed IT Support Apprentice, you’ll gain valuable practical experience in a professional, client-focused IT environment. This apprenticeship provides mentoring from senior IT professionals, opportunities for certification support, and exposure to leading IT tools and technologies. You’ll develop essential technical and communication skills that will prepare you for a successful career in Managed IT Services.

Benefits

• Competitive apprenticeship compensation.
• Health, vision, dental, and 401k benefits available upon progression.
• Paid time off and holidays.
• Professional mentoring and certification training opportunities.
• Clear path for career growth into a full Technician role.

How to Apply

Send your resume and a short cover letter outlining your interest in IT to job@hammett-tech.com with the subject line:
“Managed IT Support Apprentice Application.”

Job Title: Managed IT Services Support Technician
Location: Nottingham, Maryland
Employment Type: Full-Time, M-F 8 am to 5 pm
Remote Work: No, required to be in the office daily.

Job Summary

We are seeking a dependable, technically skilled Managed IT Services Support Technician to join our growing team. This role is essential for delivering high-quality IT support to clients and ensuring smooth operations within our managed services environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset.

Key Responsibilities

Technical Support & Service Delivery

• Provide onsite and remote IT support for clients and internal staff, ensuring timely and professional resolution of technical issues.
• Respond to service tickets promptly, diagnose problems accurately, and implement effective solutions.
• Conduct onsite visits to client locations for hardware installations, troubleshooting, and scheduled maintenance.
• Deliver exceptional customer service by clearly communicating technical solutions to non-technical users.

Systems Management & Monitoring

• Utilize MSP tools and Remote Monitoring and Management (RMM) platforms to proactively monitor client systems for performance, security, and compliance.
• Perform routine maintenance, updates, and patching on client systems to ensure optimal performance and security.
• Identify and escalate recurring issues or potential risks to senior technical staff for resolution.
• Maintain accurate and detailed documentation of all work performed in the ticketing system for compliance and reporting purposes.

Microsoft 365 Administration

• Administer and troubleshoot Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive.
• Assist clients with configuration, migration, and ongoing support for Microsoft 365 services.
• Monitor and manage user accounts, permissions, and security settings to maintain compliance and data integrity.

Network & Infrastructure Support

• Provide basic support for networking components, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
• Assist in configuring and maintaining network devices such as routers, switches, and firewalls under supervision.

Client Relationship & Communication

• Act as a trusted technical resource for clients, ensuring their IT needs are met efficiently and professionally.
• Communicate updates on service tickets, projects, and the health system in a clear and timely manner.
• Collaborate with internal teams to ensure client expectations and service-level agreements (SLAs) are consistently met.

Qualifications

• Hands-on experience with MSP tools and RMM platforms.
• Strong knowledge of Microsoft 365 administration.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Reliable transportation for onsite client visits.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and multitasking skills with attention to detail.

Preferred Skills

• Experience with backup solutions and cybersecurity tools.
• Knowledge of Windows Server environments. 
• Previous experience in a Managed Service Provider (MSP) setting.
• Knowledge of cybersecurity frameworks like NIST, CMMC, ISO, HIPAA, PCI

Why Join Us?

This role offers the opportunity to work at the intersection of technology and operations, supporting a team dedicated to delivering exceptional IT and cybersecurity services. You’ll gain exposure to technical processes while contributing to organizational efficiency and client satisfaction.

Benefits

• Competitive salary based on experience.
• Benefits, 401k, Eye, Dental
• Paid time off and holidays.
• Professional development opportunities.

How to Apply:
Send your resume and cover letter to job@hammett-tech.com with the subject line: Managed IT Services Support Technician.

Job Title: Odoo Administrator
Location: Jessup, Maryland (Onsite)

About the Role

We are seeking a detail-oriented and technically skilled Odoo Administrator to manage and optimize our client’s Odoo ERP environment. This is a new deployment, and the selected candidate will play a key role in the design, implementation, deployment, and ongoing support of the system. The ideal candidate will have strong problem-solving skills, experience with Odoo modules, and the ability to collaborate with both technical and non-technical teams.

This is a self-hosted Odoo platform, so familiarity with Linux environments is a plus (though not required).

Key Responsibilities

Design, Implementation & Deployment

• Collaborate with stakeholders to design and configure Odoo modules based on business requirements.
• Participate in system implementation and deployment, ensuring smooth transition from legacy processes.
• Document workflows, configurations, and customizations for compliance and future reference.

System Administration & Maintenance

• Manage and maintain the Odoo ERP platform, ensuring optimal performance and uptime.
• Perform regular updates, patches, and upgrades to keep the system secure and current.
• Monitor system health and troubleshoot issues promptly to minimize downtime.

User Support & Training

• Provide technical support to end-users across multiple departments.
• Create and maintain user accounts, roles, and permissions in compliance with company policies.
• Develop training materials and conduct sessions to help staff effectively use Odoo features.

Module Configuration & Customization

• Configure and customize Odoo modules to meet business requirements (Sales, Inventory, Accounting, HR, etc.).
• Work with developers when advanced customizations or integrations are required.

Data Management & Reporting

• Ensure data integrity across all Odoo modules through regular audits and validation.
• Generate and distribute reports for management, finance, and operations teams.
• Assist in migrating data during upgrades or module implementations.

Integration & Workflow Optimization

• Support integration of Odoo with third-party applications and tools.
• Streamline workflows and automate processes to improve efficiency and reduce manual tasks.

Basic HR & Accounting Support

• Assist with HR-related tasks such as maintaining employee records within Odoo HR module.
• Support accounting functions by ensuring accurate financial data entry and reporting in Odoo Accounting.
• Coordinate with finance and HR teams to resolve discrepancies and maintain compliance.

Qualifications

• 2+ years of experience administering Odoo ERP systems.
• Strong understanding of Odoo modules (Sales, Inventory, Accounting, HR, CRM).
• Familiarity with PostgreSQL and Linux environments (Linux experience is a plus but not required).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities.

Preferred Skills

• Experience with Odoo integrations and API usage.
• Knowledge of Python for Odoo customization.
• Background in MSP or IT services environment.
• Understanding business processes in logistics, distribution, or manufacturing.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Paid time off and holidays.
• Professional development and training opportunities.

Why Join Us?

This is an opportunity to work onsite with a 20+ year client in a stable and growing industry. Joining us means:

• Direct Impact: Be part of the design and deployment of a critical ERP system from the ground up.
• Long-Term Stability: Work with a trusted client relationship that spans decades.
• Career Growth: Gain hands-on experience with advanced ERP administration and integrations.
• Collaborative Environment: Partner with technical teams and business leaders to deliver real solutions.
• Competitive Benefits: Enjoy a strong compensation package and professional development opportunities.

How to Apply

Send your resume and cover letter to job@hammett-tech.com with the subject line:
Odoo Administrator Application