Careers

Job Title: Managed IT Services Support Technician
Location: Nottingham, Maryland
Employment Type: Full-Time, M-F 8 am to 5 pm
Remote Work: No, required to be in the office daily.

Job Summary

We are seeking a dependable, technically skilled Managed IT Services Support Technician to join our growing team. This role is essential for delivering high-quality IT support to clients and ensuring smooth operations within our managed services environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset.

Key Responsibilities

Technical Support & Service Delivery

• Provide onsite and remote IT support for clients and internal staff, ensuring timely and professional resolution of technical issues.
• Respond to service tickets promptly, diagnose problems accurately, and implement effective solutions.
• Conduct onsite visits to client locations for hardware installations, troubleshooting, and scheduled maintenance.
• Deliver exceptional customer service by clearly communicating technical solutions to non-technical users.

Systems Management & Monitoring

• Utilize MSP tools and Remote Monitoring and Management (RMM) platforms to proactively monitor client systems for performance, security, and compliance.
• Perform routine maintenance, updates, and patching on client systems to ensure optimal performance and security.
• Identify and escalate recurring issues or potential risks to senior technical staff for resolution.
• Maintain accurate and detailed documentation of all work performed in the ticketing system for compliance and reporting purposes.

Microsoft 365 Administration

• Administer and troubleshoot Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive.
• Assist clients with configuration, migration, and ongoing support for Microsoft 365 services.
• Monitor and manage user accounts, permissions, and security settings to maintain compliance and data integrity.

Network & Infrastructure Support

• Provide basic support for networking components, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
• Assist in configuring and maintaining network devices such as routers, switches, and firewalls under supervision.

Client Relationship & Communication

• Act as a trusted technical resource for clients, ensuring their IT needs are met efficiently and professionally.
• Communicate updates on service tickets, projects, and the health system in a clear and timely manner.
• Collaborate with internal teams to ensure client expectations and service-level agreements (SLAs) are consistently met.

Qualifications

• Hands-on experience with MSP tools and RMM platforms.
• Strong knowledge of Microsoft 365 administration.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Reliable transportation for onsite client visits.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and multitasking skills with attention to detail.

Preferred Skills

• Experience with backup solutions and cybersecurity tools.
• Knowledge of Windows Server environments. 
• Previous experience in a Managed Service Provider (MSP) setting.
• Knowledge of cybersecurity frameworks like NIST, CMMC, ISO, HIPAA, PCI

Why Join Us?

This role offers the opportunity to work at the intersection of technology and operations, supporting a team dedicated to delivering exceptional IT and cybersecurity services. You’ll gain exposure to technical processes while contributing to organizational efficiency and client satisfaction.

Benefits

• Competitive salary based on experience.
• Benefits, 401k, Eye, Dental
• Paid time off and holidays.
• Professional development opportunities.

How to Apply:
Send your resume and cover letter to job@hammett-tech.com with the subject line: Managed IT Services Support Technician.

Job Title: Administrative Assistant to CEO – Managed Services Provider (MSP)
Location: Nottingham, Maryland
Employment Type: Full-Time, M-F 8 am to 5 pm
Remote Work: No, required to be in the office daily.

Job Summary

We are seeking a highly organized and resourceful Administrative Assistant to provide direct support to the CEO of a growing Managed Services Provider (MSP). This role is critical in ensuring smooth executive operations, managing administrative tasks, and coordinating communication across internal teams and external stakeholders. The ideal candidate will thrive in a fast-paced technology environment, demonstrate exceptional attention to detail, and maintain confidentiality at all times.

Key Responsibilities

Executive Support

• Manage the CEO’s calendar, schedule meetings, and coordinate travel arrangements.
• Prepare meeting agendas, take detailed notes, and track follow-up actions.
• Handle confidential information with discretion and professionalism.
• Assist in drafting emails, reports, and presentations for internal and client-facing purposes.

Administrative & Operational Support

• Organize and maintain company documentation, contracts, and compliance records.
• Coordinate office operations, including supply management and vendor communication.
• Support the CEO in managing strategic initiatives and special projects.

HR Support

• Assist with employee onboarding and offboarding, including preparing documentation and scheduling orientation.
• Maintain personnel files and update HR systems as needed.
• Track vacation schedules and assist with payroll submissions in coordination with HR.

Accounting & Financial Support

• Assist with basic bookkeeping tasks, including expense tracking and invoice processing.
• Prepare and submit expense reports for executive review.
• Support the finance team with client billing accuracy and budget tracking.

Client & Internal Communication

• Serve as a liaison between the CEO and clients, ensuring timely responses and clear communication.
• Prepare and distribute client deliverables, reports, and proposals as directed by the CEO.
• Maintain professionalism in all client interactions, both written and verbal.

Technology & MSP Environment Support

• Utilize MSP tools and platforms for documentation and scheduling when needed.
• Assist in maintaining accurate records related to service-level agreements (SLAs) and client contracts.
• Provide administrative support for IT and cybersecurity initiatives as directed by the CEO.

Qualifications

• 2+ years of experience as an administrative assistant or executive assistant.  
• Experience in a technology-driven or MSP environment preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and familiarity with project management tools.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Skills

• Knowledge of MSP operations, IT terminology, or cybersecurity concepts.
• Experience with HRIS systems and basic accounting software.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of cybersecurity frameworks like NIST, CMMC, ISO, HIPAA, PCI

Why Join Us?

At Hammett Technologies, we’re more than just an MSP—we’re a team dedicated to innovation, client success, and professional growth. Joining us means:

• Direct Impact: Work closely with the CEO and leadership team, influencing key decisions and company strategy.
• Dynamic Environment: Be part of a fast-paced, technology-driven organization where no two days are the same.
• Career Growth: Gain exposure to executive operations, HR, finance, and IT processes, opening doors for advancement.
• Collaborative Culture: Join a supportive team that values communication, problem-solving, and continuous improvement.
• Stability & Benefits: Enjoy competitive pay, comprehensive benefits, and a company committed to your long-term success.

Benefits

• Competitive salary based on experience.
• Benefits, 401k, Eye, Dental
• Paid time off and holidays.
• Professional development opportunities.

How to Apply:
Send your resume and cover letter to jobs@hammett-tech.com with the subject line:
Administrative Assistant to CEO Application

Job Title: Odoo Administrator
Location: Jessup, Maryland (Onsite)

About the Role

We are seeking a detail-oriented and technically skilled Odoo Administrator to manage and optimize our client’s Odoo ERP environment. This is a new deployment, and the selected candidate will play a key role in the design, implementation, deployment, and ongoing support of the system. The ideal candidate will have strong problem-solving skills, experience with Odoo modules, and the ability to collaborate with both technical and non-technical teams.

This is a self-hosted Odoo platform, so familiarity with Linux environments is a plus (though not required).

Key Responsibilities

Design, Implementation & Deployment

• Collaborate with stakeholders to design and configure Odoo modules based on business requirements.
• Participate in system implementation and deployment, ensuring smooth transition from legacy processes.
• Document workflows, configurations, and customizations for compliance and future reference.

System Administration & Maintenance

• Manage and maintain the Odoo ERP platform, ensuring optimal performance and uptime.
• Perform regular updates, patches, and upgrades to keep the system secure and current.
• Monitor system health and troubleshoot issues promptly to minimize downtime.

User Support & Training

• Provide technical support to end-users across multiple departments.
• Create and maintain user accounts, roles, and permissions in compliance with company policies.
• Develop training materials and conduct sessions to help staff effectively use Odoo features.

Module Configuration & Customization

• Configure and customize Odoo modules to meet business requirements (Sales, Inventory, Accounting, HR, etc.).
• Work with developers when advanced customizations or integrations are required.

Data Management & Reporting

• Ensure data integrity across all Odoo modules through regular audits and validation.
• Generate and distribute reports for management, finance, and operations teams.
• Assist in migrating data during upgrades or module implementations.

Integration & Workflow Optimization

• Support integration of Odoo with third-party applications and tools.
• Streamline workflows and automate processes to improve efficiency and reduce manual tasks.

Basic HR & Accounting Support

• Assist with HR-related tasks such as maintaining employee records within Odoo HR module.
• Support accounting functions by ensuring accurate financial data entry and reporting in Odoo Accounting.
• Coordinate with finance and HR teams to resolve discrepancies and maintain compliance.

Qualifications

• 2+ years of experience administering Odoo ERP systems.
• Strong understanding of Odoo modules (Sales, Inventory, Accounting, HR, CRM).
• Familiarity with PostgreSQL and Linux environments (Linux experience is a plus but not required).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation abilities.

Preferred Skills

• Experience with Odoo integrations and API usage.
• Knowledge of Python for Odoo customization.
• Background in MSP or IT services environment.
• Understanding business processes in logistics, distribution, or manufacturing.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Paid time off and holidays.
• Professional development and training opportunities.

Why Join Us?

This is an opportunity to work onsite with a 20+ year client in a stable and growing industry. Joining us means:

• Direct Impact: Be part of the design and deployment of a critical ERP system from the ground up.
• Long-Term Stability: Work with a trusted client relationship that spans decades.
• Career Growth: Gain hands-on experience with advanced ERP administration and integrations.
• Collaborative Environment: Partner with technical teams and business leaders to deliver real solutions.
• Competitive Benefits: Enjoy a strong compensation package and professional development opportunities.

How to Apply

Send your resume and cover letter to job@hammett-tech.com with the subject line:
Odoo Administrator Application