Careers

Job Title: Managed IT Services Support Technician
Location: Nottingham, Maryland
Employment Type: Full-Time, M-F 8 am to 5 pm
Remote Work: No, required to be in the office daily.

Job Summary

We are seeking a dependable, technically skilled Managed IT Services Support Technician to join our growing team. This role is essential for delivering high-quality IT support to clients and ensuring smooth operations within our managed services environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-first mindset.

Key Responsibilities

Technical Support & Service Delivery

• Provide onsite and remote IT support for clients and internal staff, ensuring timely and professional resolution of technical issues.
• Respond to service tickets promptly, diagnose problems accurately, and implement effective solutions.
• Conduct onsite visits to client locations for hardware installations, troubleshooting, and scheduled maintenance.
• Deliver exceptional customer service by clearly communicating technical solutions to non-technical users.

Systems Management & Monitoring

• Utilize MSP tools and Remote Monitoring and Management (RMM) platforms to proactively monitor client systems for performance, security, and compliance.
• Perform routine maintenance, updates, and patching on client systems to ensure optimal performance and security.
• Identify and escalate recurring issues or potential risks to senior technical staff for resolution.
• Maintain accurate and detailed documentation of all work performed in the ticketing system for compliance and reporting purposes.

Microsoft 365 Administration

• Administer and troubleshoot Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive.
• Assist clients with configuration, migration, and ongoing support for Microsoft 365 services.
• Monitor and manage user accounts, permissions, and security settings to maintain compliance and data integrity.

Network & Infrastructure Support

• Provide basic support for networking components, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
• Assist in configuring and maintaining network devices such as routers, switches, and firewalls under supervision.

Client Relationship & Communication

• Act as a trusted technical resource for clients, ensuring their IT needs are met efficiently and professionally.
• Communicate updates on service tickets, projects, and the health system in a clear and timely manner.
• Collaborate with internal teams to ensure client expectations and service-level agreements (SLAs) are consistently met.

Qualifications

• Hands-on experience with MSP tools and RMM platforms.
• Strong knowledge of Microsoft 365 administration.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• Reliable transportation for onsite client visits.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and multitasking skills with attention to detail.

Preferred Skills

• Experience with backup solutions and cybersecurity tools.
• Knowledge of Windows Server environments. 
• Previous experience in a Managed Service Provider (MSP) setting.
• Knowledge of cybersecurity frameworks like NIST, CMMC, ISO, HIPAA, PCI

Why Join Us?

This role offers the opportunity to work at the intersection of technology and operations, supporting a team dedicated to delivering exceptional IT and cybersecurity services. You’ll gain exposure to technical processes while contributing to organizational efficiency and client satisfaction.

Benefits

• Competitive salary based on experience.
• Benefits, 401k, Eye, Dental
• Paid time off and holidays.
• Professional development opportunities.

How to Apply:
Send your resume and cover letter to job@hammett-tech.com with the subject line: Managed IT Services Support Technician.

Job Title: Technical Operations Coordinator
Location: Nottingham, Maryland
Employment Type: Full-Time, M-F 8 am to 5 pm
Remote Work: No, required to be in the office daily.

Job Summary

We are seeking a highly organized and proactive Technical Operations Coordinator to serve as a critical link between our IT, cybersecurity, and administrative teams. This role combines operational support, client communication, HR assistance, and project coordination in a dynamic technical environment. The ideal candidate will excel at multitasking, maintaining accuracy under pressure, and ensuring smooth day-to-day operations for both internal teams and external clients.

Key Responsibilities

Meeting & Communication Support

• Schedule and coordinate internal and client meetings across multiple time zones.
• Prepare agendas, take detailed meeting notes, and distribute summaries promptly.
• Track follow-up items and ensure timely completion of action items.

Client Deliverables & Communication

• Ensure timely delivery of reports and contractual deliverables to clients.
• Maintain deliverable schedules and task lists across multiple accounts.
• Serve as a point of contact for client inquiries related to administrative or operational matters.

Technical Team Support

• Provide administrative assistance to technical staff, including documentation, scheduling, and procurement.
• Track product purchases and ensure accurate client invoices.
• Support project coordination and assist in maintaining compliance with service-level agreements (SLAs).

Client Budget & Financial Tracking

• Assist in managing client budget sheets and communicating updates to stakeholders.
• Coordinate with the finance team to ensure billing accuracy and timely invoices.
• Track Client approvals for hardware and software and verify delivery on time.

Front Office & Call Management

• Answer inbound calls and route them to appropriate personnel.
• Always provide professional and courteous client-facing communication.

Qualifications

• Experience: 2+ years in administrative operations
• Preferred Background: Experience in IT services, managed services, or cybersecurity environments.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and project management tools.
• Basic understanding of financial tracking and reporting.

Preferred Skills

• Familiarity with client contracts and SLAs.
• Deep understanding and use of Microsoft Teams
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Knowledge of cybersecurity or IT service terminology is a plus.
• Knowledge of cybersecurity frameworks like NIST, CMMC, ISO, HIPAA, PCI

Why Join Us?

This role offers the opportunity to work at the intersection of technology and operations, supporting a team dedicated to delivering exceptional IT and cybersecurity services. You’ll gain exposure to technical processes while contributing to organizational efficiency and client satisfaction.

Benefits

• Competitive salary based on experience.
• Benefits, 401k, Eye, Dental
• Paid time off and holidays.
• Professional development opportunities.

How to Apply:
Send your resume and cover letter to job@hammett-tech.com with the subject line: Technical Operations Coordinator.

Job Title: Administrative Assistant to CEO – Managed Services Provider (MSP)
Location: Nottingham, Maryland
Employment Type: Full-Time, M-F 8 am to 5 pm
Remote Work: No, required to be in the office daily.

Job Summary

We are seeking a highly organized and resourceful Administrative Assistant to provide direct support to the CEO of a growing Managed Services Provider (MSP). This role is critical in ensuring smooth executive operations, managing administrative tasks, and coordinating communication across internal teams and external stakeholders. The ideal candidate will thrive in a fast-paced technology environment, demonstrate exceptional attention to detail, and maintain confidentiality at all times.

Key Responsibilities

Executive Support

• Manage the CEO’s calendar, schedule meetings, and coordinate travel arrangements.
• Prepare meeting agendas, take detailed notes, and track follow-up actions.
• Handle confidential information with discretion and professionalism.
• Assist in drafting emails, reports, and presentations for internal and client-facing purposes.

Administrative & Operational Support

• Organize and maintain company documentation, contracts, and compliance records.
• Coordinate office operations, including supply management and vendor communication.
• Support the CEO in managing strategic initiatives and special projects.

HR Support

• Assist with employee onboarding and offboarding, including preparing documentation and scheduling orientation.
• Maintain personnel files and update HR systems as needed.
• Track vacation schedules and assist with payroll submissions in coordination with HR.

Accounting & Financial Support

• Assist with basic bookkeeping tasks, including expense tracking and invoice processing.
• Prepare and submit expense reports for executive review.
• Support the finance team with client billing accuracy and budget tracking.

Client & Internal Communication

• Serve as a liaison between the CEO and clients, ensuring timely responses and clear communication.
• Prepare and distribute client deliverables, reports, and proposals as directed by the CEO.
• Maintain professionalism in all client interactions, both written and verbal.

Technology & MSP Environment Support

• Utilize MSP tools and platforms for documentation and scheduling when needed.
• Assist in maintaining accurate records related to service-level agreements (SLAs) and client contracts.
• Provide administrative support for IT and cybersecurity initiatives as directed by the CEO.

Qualifications

• 2+ years of experience as an administrative assistant or executive assistant.  
• Experience in a technology-driven or MSP environment preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and familiarity with project management tools.
• Ability to maintain confidentiality and handle sensitive information.

Preferred Skills

• Knowledge of MSP operations, IT terminology, or cybersecurity concepts.
• Experience with HRIS systems and basic accounting software.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of cybersecurity frameworks like NIST, CMMC, ISO, HIPAA, PCI

Why Join Us?

At Hammett Technologies, we’re more than just an MSP—we’re a team dedicated to innovation, client success, and professional growth. Joining us means:

• Direct Impact: Work closely with the CEO and leadership team, influencing key decisions and company strategy.
• Dynamic Environment: Be part of a fast-paced, technology-driven organization where no two days are the same.
• Career Growth: Gain exposure to executive operations, HR, finance, and IT processes, opening doors for advancement.
• Collaborative Culture: Join a supportive team that values communication, problem-solving, and continuous improvement.
• Stability & Benefits: Enjoy competitive pay, comprehensive benefits, and a company committed to your long-term success.

Benefits

• Competitive salary based on experience.
• Benefits, 401k, Eye, Dental
• Paid time off and holidays.
• Professional development opportunities.

How to Apply:
Send your resume and cover letter to jobs@hammett-tech.com with the subject line:
Administrative Assistant to CEO Application