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SUPPORT FAQ
Submitting a Ticket
- How do I submit a ticket?
- Fill out the form at the bottom of this page to have a ticket autogenerated for you!
- What happened when I submit a ticket?
- Hammett Technologies will reach back out to regarding your specified issue as quickly as possible.
- I submitted a ticket but no longer am experiencing the issue. Can I cancel the ticket request?
- To cancel a ticket request email support@hammett-tech.com with the subject line: Cancel Ticket Request
- The issue I am facing is urgent! What can I do to get into immediate contact with an available agent?
- For all urgent issues, please call 443-216-9999 to get in contact with one of our agents.
- What classifies as an urgent issue?
- Examples of urgent issues are:
- no internet access for multiple users
- a computer has crashed and is no longer functional
- no access to the server for multiple users
- Examples of urgent issues are:
Privacy
- Can anyone other than Hammett Technologies view my ticket request?
- Your ticket and message are confidential and only viewed by Hammett Technologies team members. However, Hammett Technologies reserves the right to inform the appropriate management teams at Hammett Technolgoies discretion.
- I would like to change my password. Can I submit my new password through here?
- DO NOT submit passwords through this form! In the event of a breach, your password could be compromised. Instead, enter your preferred phone number and state that you would like/need to change your password for “x” program
*any password submitted through this form will not be used, and a new password will need to be created.
- DO NOT submit passwords through this form! In the event of a breach, your password could be compromised. Instead, enter your preferred phone number and state that you would like/need to change your password for “x” program
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